Privacy Policy

1. Introduction

Forever Stay LLC ("we", "us", or "our") operates My Wellness HQ. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our service.

We are the data controller for the personal data processed through My Wellness HQ.

2. Information We Collect

We collect the following categories of personal data:

• Account information: name, email address, and authentication credentials.
• Health and fitness data: weight entries, workout logs, food entries, nutrition targets, and daily activity records.
• Usage data: interactions with the app, feature usage, and device identifiers.
• Technical data: IP address, browser type, operating system, and referral URLs.
• Support communications: messages sent to our support team.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain the service (contract performance).
• To authenticate your account and secure access (legitimate interest — security).
• To process payments and manage subscriptions (contract performance).
• To respond to support requests (contract performance).
• To improve our product and fix issues (legitimate interest — product improvement).
• To send important account and service updates (contract performance).

4. Legal Basis for Processing

We process personal data based on: (a) contract performance — to provide the service you signed up for; (b) legitimate interests — for security, fraud prevention, and product improvement; and (c) legal obligation — where required by law.

5. Data Sharing

We share your personal data with the following categories of recipients:

• Service providers: hosting infrastructure, analytics, and customer support tooling.
• Payment processor: Stripe processes payment data, manages subscriptions, handles tax compliance, and provides invoicing on our behalf.
• Professional advisers: legal and accounting professionals where necessary.
• Authorities: where required by law or to protect our rights.

6. Data Retention

We retain your personal data for as long as your account is active. After account deletion, we retain data for up to 90 days to resolve disputes, enforce our terms, and comply with legal obligations. After this period, data is permanently deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. You may also have the right to data portability and to object to certain processing. To exercise these rights, contact us at support@mywellnesshq.lovable.app.

If you are in the UK or EEA, you have the right to lodge a complaint with a supervisory authority.

8. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit, access controls, and regular security reviews.

9. Cookies

We use essential cookies to enable core functionality such as authentication and security. We also use analytics cookies to understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK or EEA. Where this occurs, we rely on standard contractual clauses or adequacy decisions to ensure appropriate safeguards.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@mywellnesshq.lovable.app.